CALL: 541-593-4851

MODIFIED OPERATIONS & BEST PRACTICES

TRAINING

Our team is focused on showing up in meaningful ways for our community through the lens of health and safety, now more than ever. We have expanded our associate education program to include the following:

  • A COVID-19 safety and sanitation training will be required for all associates
  • Required social distancing guidelines will be mandated in the workplace
  • Resort-wide safety and sanitation stations will be introduced
  • New safety and sanitation equipment education will be provided (i.e. spray cleaners for accommodations)
  • This COVID-19 Operational Strategy has been reviewed with all associates

COMMUNITY-WIDE SAFETY & SANITATION STANDARDS

  • All associates and guests will be required to maintain a social distance of 6-feet
  • All associates will be provided and required to wear masks and job-specific PPE
  • A mask is recommended for all guests
  • All associates will adhere to CDC recommended hand washing and social distancing guidelines
  • Sanitation stations are located throughout associate and guest areas
  • Physical distancing markers have been placed on the floor in the Lake House and Quarry encouraging 6-feet of distance between guests
  • Plexiglas partitions have been added to transportation vehicles and welcome desks
  • High touch areas will be frequently disinfected throughout the day including door handles, countertops, bathroom fixtures, cash machines, handrails, etc.
  • Drinking fountains are closed
  • Entry doors will remain open, weather permitting
  • Disinfectant sprayers will be used throughout the property
  • The resort will adhere to its comprehensive cleanliness standards and will continue to use cleaning products that are approved for use by the EPA and proven to be effective against viruses, bacterial and other airborne pathogens
  • All printed material (resort maps, recreation guides, restaurant menus, etc.) will be made available electronically
  • Associates will utilize phone or text to communicate with guests whenever possible
  • Cash transactions are temporarily suspended
  • Exterior furniture and tables have been removed from resort common areas.

LODGING

To ensure guest and associate safety, there will be a 24-hour rest period between reservations. All vacation rental accommodations are freestanding with exterior entry doors.

ARRIVAL EXPERIENCE

  • All guests will receive a personal pre-arrival email with a unique pin code to access the vacation rental
  • Guests should go directly to their vacation rental, no need to check-in
  • A link to a downloadable resort map and activity guide will be provided to guests via text and/or email.

MAINTENANCE

  • Contact-less maintenance services will be provided
  • Guests will be asked to vacate the unit while the staff is performing requested maintenance services
  • Associates will change gloves between tasks
  • Associates will sanitize their way into and out of units.

HOUSEKEEPING

  • The housekeeping team will adhere to its comprehensive cleanliness standards and will continue to use cleaning products that are approved for use by the EPA and proven to be effective against viruses, bacterial and other airborne pathogens
  • Associates will change gloves between tasks and between units
  • Disinfectant sprayers will be used on all soft surfaces
  • The resort will continue to follow OSHA and CDC guidelines with regard to laundering linen
  • All vacation rentals have dishwashers for sanitizing dishes
  • Mid-stay housekeeping services have been suspended
  • Contact-less delivery; all amenity requests will be delivered in single-use bags and left on the exterior of the unit
  • All printed material has been removed from all units or are single-use only and will be replaced between guests.

TRANSPORTATION

  • Shuttles will be restricted to individual parties
  • Guests are asked to handle their own luggage and golf bags
  • Shuttles will be sanitized between parties.

QUARRY FITNESS CENTER

The fitness center at The Quarry is open daily from 7:00 a.m. – 5:00 p.m. The fitness center is limited to a maximum of 4 guests at any given time. For questions, please call (541) 593-4852

  • Associates will change gloves between tasks
  • For state required record keeping, all guests must check in/out at the Quarry reception desk
  • Guests will be provided with disinfectant spray and are required to sanitize equipment before and after use
  • Some equipment will be unavailable to allow for appropriate social distancing
  • All station are single user only
  • All courtesy towels have been removed from the facility
  • The water station has been removed from the facility
  • Yoga/exercise mats have been removed from the facility
  • Courtesy headphones have been removed from the facility
  • The locker room showers are closed
  • Guests are requested to limit exercise sessions to 1 hour if the gym is at capacity

LAKE HOUSE BIKE RENTALS

The Lake House is open daily from 9:00 a.m. – 5:00 p.m. The Lake House is limited to a maximum of 4 guests at any given time. For questions, please call (541) 593-4851

  • Rental bikes will be available for a maximum of 2 hours
  • All bikes and helmets will be sanitized between guests
  • Associates will change gloves between tasks

GOLF

The Lakehouse at Caldera Links is open daily from 9:00 a.m. – 5:00 p.m.  The Lake House is limited to a maximum of 4 guests at any given time.  For tee times, please call (541) 593-4851 or (541)593-4402

PRIOR TO PLAY

  • All players must check-in at the Lake House prior to play
  • Guests will be asked to handle their own golf bags
  • Scorecard, tees, and pencil will be provided at check-in
  • Pull carts are available and will be sanitized between guests
  • Golfers should not arrive more than 20 minutes prior to tee time
  • Golfers utilizing the putting green should maintain 6’ social distancing at all time

ON COURSE

  • Please use your golf bag as your own storage device
  • The flagstick with foam bumper must remain untouched and in the cup
  • Please bring your own water. Self-serve on-course water will not be available
  • Rakes have been removed from golf course bunkers
  • A temporary rule permits placing your ball in a bunker
  • Trash bins have been removed; please keep trash and dispose of it following your round
  • Social distancing guidelines must be followed throughout your round

FOLLOWING YOUR ROUND

  • Return pull cart to the concierge at the Lake House
  • Remove all trash prior to returning pull cart including tees, scorecard, pencil, and garbage

TENNIS AND PICKLEBALL

The community tennis and pickleball courts are open daily. Each court is limited to a maximum of 4 guests at any given time. For questions, please call (541)593-4852

  • Associates will change gloves between tasks when handling loaner equipment
  • Loaner equipment (tennis racquets, pickleball racquets and pickleballs) is available at The Quarry and will be sanitized between guest use
  • Loaner tennis balls are unavailable
  • Court time is limited to a maximum of 90 minutes
  • The benches have been removed
  • Please play singles only – doubles play with household members only
  • Please use your paddle, racket, or shoe to pass out-of-play balls
  • Consider using separate colored or marked balls for each serve.

TEMPORARILY SUSPENDED OPERATIONS

As information becomes available, we will continue to update information on the following amenities:

  • Quarry Pool
  • Harper’s Outpost Pavillion
  • Lake House Boat Rentals
  • Discovery Park Playground
  • Zeppa Bistro

CANCELLATION POLICY

All reservations for arrivals through August 31, 2020, can be changed or canceled at no charge up to 14 days before your scheduled arrival. The remaining amount due for your stay (including the remaining nightly rate for your lodging, taxes, fees, and a security deposit, if applicable) will be charged to your credit card on file with us 14 days prior to your arrival date.

Please note: These policies apply to reservations made through Sunriver Resort directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

Please contact our guest services team at 541-639-4442 if you have any questions about your upcoming stay. We hope each of you and your loved ones are remaining safe, healthy, and connected.

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